Customer Service

Returns

All DC Gowns sales are FINAL purchases whether purchased in store or online! When ordering online please ensure you use and understand the designers’ measurement charts before submitting your order.

Shopping Cart

DC Gowns features a variety of formal gowns from various designers which are available to be purchased in our store and/or online. If your gown is available for online purchase, color and size must be selected. Once you have selected your color and size, click the “Add to Cart” button to place the item in your Shopping cart.

When you are ready, click “Checkout” in your Shopping cart to place your order. You can easily update the quantity or remove gowns from your Shopping cart. You will also have the opportunity to verify all information and make changes, if necessary, before placing your order. After you place your order, you will receive an order notification email with your confirmation number. When your gown ships from our store, you will receive a shipment notification email which will include your tracking number.

DC Gowns will fulfill and ship your gown quickly and efficiently. Processing begins as soon as an order has been placed, therefore we cannot change, cancel or modify orders once they have been confirmed. Note that this includes gown changes as well as payment, shipping address and shipping method.

In the unforeseen event, your gown may be out of stock. We deeply apologize for the occurrence however we can not guarantee our designers inventories. DC Gowns will notify you via email that your order has been cancelled. Please return to our website (www.dcgowns.com) at your earliest convenience, as inventory of new gowns are added daily. Inventory quantities are limited on Last Beauty gowns, and they are not replenished, so order early for the best selection.

Shipping

Please be mindful that DC Gowns is not responsible for any shipment delays including inclement weather, designer distributions or release and/or transport failure. We advise you to order your gown in advance allowing sufficient time for delivery, alterations if needed, etc.. to guarantee delivery arrival before your event. DC Gowns wants you to look your absolute gorgeous in your gown, therefore, we inspect every gown before shipping them out guaranteeing that there are no damages at the time of inspection.

 

Special Orders

DC Gowns features various designers’ gowns; but unfortunately, we can not feature every size or color they offer in store. However, we can special order it so do not worry. A non-refundable 50% deposit of the total cost of your gown (taxes included) is due at time of order. When your special order has arrived DC Gowns will notify the client that their order is ready by phone or email. Balance and pick up is due within 7 days of gown arrival. If DC Gowns hasn’t heard from client within the 7 days of gown arrival, the order will be canceled and return to the sales floor as an available gown for another client.

 

VIP Financing

DC Gowns wants every woman to look amazing in her own gown and understands that every woman does not have payment in full that day. Therefore, VIP financing allows you to reserve your gown for 45 days with a non-refundable minimum deposit of 25% of the total cost of your gown (taxes included). Client must pay 25% in 15 days intervals until balance is paid in full. Once final payment has been received the gown will be available for pick up. All payments are forfeited if not paid in full by the 45 day deadline.

 

Alterations

At this time, DC Gowns does not offer alterations in the store, however, we do have a referral list of partnering businesses that we work directly with.

 

Error & Omission

In the event a gown is listed at an incorrect price due to a typographical error, or an error in pricing information received from our designers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

DC Gowns shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of your original charge.